Return Policy

  • Please note: Orders cannot be changed or modified after checkout. 
  • To generate a return, please email us at hello@lilacreign.co to request and provide reason your return. 
  • Once you have notified us of your return and have received approval, take the parcel to a local post office or courier and pay for the postage. Lilac Reign is not responsible for the shipping fee of a return parcel, and does not provide return labels. 
  • We accept returns of eligible items for store credit when postmarked within 10 calendar days from the date you receive your order.
  • For orders that has enjoyed free shipping, a shipping and handling fee of $9 will be deducted from your refund. 
  • Any orders purchased with store credit/ gift card is not eligible for return or exchange.
  • All shoes returned can only be refunded in the form of store credit as they are made to order.
  • All items that are under the SALE section cannot be returned back to us. They are not eligible for refund or exchange.
  • You can return anything, except for swimwear for hygiene reasons, accessories (bags, scarf included), homeware and final-sale items (warehouse sale items included).
  • Shipping fees will not be refunded.
  • Refund or store credit will be issued in 7 days once delivered to us.

 

TERMS AND CONDITION

We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment.

  • We accept returns on eligible items for store credit within 10 calendar days from the date you receive your order as evidenced by the courier's tracking information.
  • Store credit will be issued within 7 days from the date we receive your return, it is inspected and deemed acceptable for return.
  • You have 10 days from the date you receive your parcel to initiate and return your item(s) for store credit. Any returns not made within this window will be rejected.
  • Exchanges are provided through store credit for eligible items only.
  • We do not provide a returns label or pay for returns shipping.
  • We do not ship to PO boxes with Fedex express service. If you enter a PO Box address, your order will be shipped via USPS.
  • We strictly do not accept returns or exchanges for the following items: (1) accessories, (2) bodysuits, (3) Final Sale items (Warehouse Sale items included), (4) jewelry, (5) lingerie, (6) sleepwear, (7) swimwear, (8) homeware
  • All shoes returned can only be refunded in the form of store credit as they are made to order.
  • Items must be in their brand-new, unused condition with their original tags and packaging. Any items that have been worn, damaged, evidence of perfumes, washed or altered in any way will be rejected.
  • Please contact us immediately if you receive a defective items. We will place a replacement order for all defective order items received.
  • Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.
  • We do not accept packages returned on a cash-on-delivery basis or packages requiring additional payment.
  • All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by Lilac Reign cannot be exchanged or refunded.

 

  • All shipping charges and governmental taxes are non-refundable.
  • Shipping fees will not be refunded for undeliverable orders. We may charge additional fees to cover any costs incurred.
  • We offer store credit for the price difference between the purchase price and the sale price, if the order was placed 24 hours before the sale.
  • Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.
  • The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.